Safety
When it can’t wait
Last updated: August 24, 2026 · Numbers checked: August 6, 2026
Elena is an AI coach, and some moments need a human right now. The lines below are staffed by trained people, and every one of them was checked against that organisation’s own website on the date above. Find your country and use it — the rest of this page can wait.
Reach a person now
If you are in immediate danger, call your local emergency number — it is listed with each country below. Thirdlight cannot call anyone for you, cannot send help to where you are, and sessions are not watched by people.
United States
In immediate danger
Call 911
If you are in crisis, or thinking of suicide
Call or text 988
24 hours, every day
Free and confidential. Chat also at 988lifeline.org.
Text HOME to 741741
24 hours, every day
Free. Text HOLA for Spanish.
If you are afraid of someone at home
National Domestic Violence Hotline
Call 1-800-799-7233, or text START to 88788
24 hours, every day
Free and confidential. Live chat at thehotline.org, which has a quick-exit button.
Canada
In immediate danger
Call 911
911 does not reach every community. Nunavut has no 911 service — call your local RCMP detachment or health centre.
If you are in crisis, or thinking of suicide
Call or text 9-8-8
24 hours, every day
Free, in English and French.
Text 686868
24 hours, every day
Free.
If you are afraid of someone at home
Canada has no single national domestic-violence hotline. Support is organised province by province, so the fastest route is the local shelter line below — or 911 if you are in danger now.
sheltersafe.ca — a map of local shelters and provincial help lines
Directory, not a crisis line
Run by Women's Shelters Canada. Find the shelter nearest you; most run their own 24-hour line.
Australia
In immediate danger
Call 000
If you are in crisis, or thinking of suicide
Call 13 11 14, or text 0477 13 11 14
24 hours, every day
Free. Live chat also at lifeline.org.au.
If you are afraid of someone at home
Call 1800 737 732, or text 0458 737 732
24 hours, every day
Free. The national domestic, family and sexual violence counselling service.
New Zealand
In immediate danger
Call 111
If you are in crisis, or thinking of suicide
Call or text 1737
24 hours, every day
Free. Trained counsellors, run by Whakarongorau Aotearoa.
If you are afraid of someone at home
Call 0800 REFUGE (0800 733 843)
24 hours, every day
Free. Run by the National Collective of Independent Women's Refuges.
Singapore
In immediate danger
Call 999 for police, 995 for ambulance and fire
If you are in crisis, or thinking of suicide
Call 1771, or WhatsApp 6669 1771
24 hours, every day
Singapore's national mental health helpline, from the Ministry of Health. Chat at mindline.sg.
Call 1767, or WhatsApp CareText 9151 1767
24 hours, every day
If you are afraid of someone at home
National Anti-Violence and Sexual Harassment Helpline
Call 1800-777-0000
24 hours, every day
Airtime charges apply when calling 1800 numbers from a mobile.
Hong Kong
In immediate danger
Call 999
If you are in crisis, or thinking of suicide
Mental Health Support Hotline 18111
Call or WhatsApp 18111
24 hours, every day
Government-funded, staffed around the clock.
Call 2896 0000
24 hours, every day
Multilingual, including English, Cantonese, Mandarin, Hindi, Malay, Tagalog, Urdu and more.
If you are afraid of someone at home
Hong Kong has no dedicated round-the-clock domestic-violence line. The 24-hour family crisis line below is the closest thing, and it is staffed by social workers.
Caritas Family Crisis Support Centre
Call 18288
24 hours, every day
Registered social workers, for family crisis including violence at home.
Social Welfare Department Hotline
Call 2343 2255
Social workers Mon–Fri 9:00am–5:00pm and Sat 9:00am–12:00 noon
Outside those hours the line still answers, but you may be transferred or asked to leave a message. For help right now, use 18288 above.
Malaysia
In immediate danger
Call 999
If you are in crisis, or thinking of suicide
Call 03-7627 2929
24 hours, every day
Free and confidential. Other Befrienders centres in Malaysia keep shorter hours — KL is the one that never closes.
Call 15555
8:00am to midnight, every day — not overnight
Counsellors from the Ministry of Health. If it is the middle of the night, call Befrienders KL above, or 999.
If you are afraid of someone at home
Call 15999, or WhatsApp 019-261 5999
24 hours, every day
Free and confidential, run by the Department of Social Welfare (JKM).
Somewhere else
We only publish numbers we have checked ourselves, so this page covers the seven countries above. Find A Helpline lists helplines in more than 175 countries and is the best starting point we know of. Treat it as a place to look rather than a guarantee: directories go stale, and a helpline that has closed can sit in one for a long time. If a number does not answer, your local emergency number still will.
What Elena can do here, and what she cannot
Elena is a coach, and safety comes before coaching. If she believes someone is in danger, she says so plainly and points to human help — local emergency services, and the kind of people listed above. What she cannot do matters more: she cannot call anyone, cannot send help to where you are, and sessions are not monitored by people. In an emergency, the phone numbers above are the tool. She is not.
When a human professional is the right next step
- Thoughts of harming yourself, or someone else.
- Violence at home, or being afraid of your partner.
- A condition that needs diagnosis or treatment — depression, addiction, trauma, anything medical.
- Anything where the stakes are legal, medical, or immediate.
Coaching is not therapy or medical care, and Elena does not diagnose or treat. If a human professional is what you need, she will say so rather than keep you here.
A note on couples work and safety
Couples coaching assumes two people who are safe with each other. If you are not — if there is violence, or the fear of it — the confidential lines above come first. They can help you think through what is safe to say, and where. A joint session is not the place to start that conversation.
How these numbers are kept honest
Every line on this page was opened and confirmed against the organisation’s own website on August 6, 2026, and the hours shown are the real ones. Where a country has no free round-the-clock line for something, we say so on the page instead of filling the space — Canada has no national domestic-violence hotline, Hong Kong has no dedicated round-the-clock one, and Malaysia’s Talian HEAL closes at midnight. This matters because crisis directories decay quietly: helplines close, and the domains they used get bought by someone else. We would rather show you a gap than a number that rings somewhere it should not.
Adults only
Thirdlight is for adults, 18 and older. If you are younger and struggling, the lines above are for you too, right now, free.
The boundaries, written down
What Elena is and is not, in full, lives in the terms of service. What is stored and what never is, in the privacy policy. How confidentiality works between the two of you, on how it works.